Refund policy

Return & Refund Policy

Due to the nature of our curated gift products, we do not accept returns for change of mind.

Damaged, defective or incorrect items:

Please contact us within 7 days of delivery at support@notetosoul.com with:

1.  Full unboxing video from sealed package to open (no cuts)

2.  Photos of the item, defect, and shipping label

Claims without a complete unboxing video cannot be processed. Once approved, we will happily replace or refund your item.

Cancellations:

Orders are packed quickly. You can cancel within 15 minutes of placing your order. After 15 minutes, cancellations are not possible as your order is already being prepared.