Refund policy

Change-of-Mind Returns and Exchanges

We don’t accept returns or exchanges for change-of-mind purchases, including incorrect size selection. We encourage you to review product descriptions, sizing information, and your order carefully before completing your purchase.

Order Cancellations

As orders are processed promptly, we can’t guarantee that cancellation requests can be accommodated. If you need to cancel or amend your order, please contact us as soon as possible at support@notetosoul.co.

Once an order has been processed or dispatched, changes may no longer be possible.

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact support@notetosoul.co with your order number and clear photos of the issue, if available. Unboxing videos may also help us assess the claim.

We review each claim individually and may request additional photos, videos, or information to assess the condition of the item before determining an appropriate resolution.